Vendor exit: bringing back data, access and operational capability in a controlled way

Plan for orderly and unplanned exit

Contract end, service failure, a security incident, insolvency or geopolitical change can come with different lead times. For critical services, data export, substitute operation, knowledge transfer and a maximum transition period are prepared.

Offboarding ends with verifiable evidence

Access and keys are revoked, data is transferred and deleted according to agreed rules. Open incidents, retention obligations, subcontractors and remaining dependencies are explicitly closed out.

• data format, export time and completeness check
• accounts, tokens, certificates and remote access
• deletion and return evidence
• knowledge transfer, remaining obligations and final sign-off