Response
Crisis team and alerting: the ability to decide under time pressure
A dedicated response organisation only works if thresholds, roles, information channels and decision rights are clarified before the event.
7 minute read · Content as of 21.07.2026
Escalation needs recognisable criteria
Employees must be able to tell when a disruption stays within normal operations and when the dedicated response organisation is activated. Criteria can combine outage duration, damage potential, who is affected and external attention.
Crisis team work is an operating system for decisions
The situation picture, objectives, options, decisions and tasks are managed in a fixed rhythm. Deputies and alternative communication channels prevent the organisation from depending on individual people or systems.
Sources used
- BSI Standard 200-4 Business Continuity Management · BSI · 2023
- BCMS, BIA and exercise templates · KaitoSec